My Location

Once a user installs the MyE911 application, it should automatically begin working in the background. If the user’s company has provisioned corporate locations, MyE911 will automatically detect their location as they move. However, the MyE911 application will prompt the user to input their current location if it does not recognize where they are, either because they are off-premise or in a non-provisioned corporate location.  

Setting Current Location

1. Launch the MyE911 Client application. This can be done by right-clicking the MyE911 icon that appears in the user’s taskbar, or toolbar. 
   1. If the user right-clicks the icon the following options appear: 
      • Open – opens the MyE911 Web User Interface (UI) in your default browser
      • Snooze – snooze location input prompts for up to 24 hours
      • Settings – edit settings for MyE911 
      • About – MyE911 application information
      • Exit – exit the application; however, if you exit out of MyE911 your location will no longer be sent to an emergency response center upon dialing 9-1-1 
2. If the MyE911 application cannot determine your location, the MyE911 application will open the MyE911 Web UI, via your default browser, prompting you to select your Current Location.
   
3. Enter the address or location name of your Current Location. The drop-down will auto-populate with a list of locations or addresses that closely match the information you’ve input. The locations can be:
   1. Corporate Locations – locations that have been provisioned by your Administrator for your company. These will have a building icon.
   2. Personal Locations – locations that you have previously added via the MyE911 web UI. These will have a house icon.
      
4. Select the location that best describes where you are physically located at the moment,
   and this will be set as your Current Location. The My Location page will display a green
   success alert with information about your Current Location.
   
5. You can always open the MyE911 web UI and view the My Location page to ensure that MyE911 has correctly detected your Current Location. You can also view this information from the Manage Locations page.